Time slot management in attended home delivery

Title: Time slot management in attended home delivery
Creator: Agatz, Niels; Campbell, Ann; Fleischmann, Moritz; Savelsbergh, Martin
Relation: Transportation Science Vol. 45, Issue 3, p. 435-449
Publisher Link: http://dx.doi.org/10.1287/trsc.1100.0346
Publisher: Institute for Operations Research and the Management Sciences (INFORMS)
Resource Type: journal article
Date: 2011
Description: Many e-tailers providing attended home delivery, especially e-grocers, offer narrow delivery time slots to ensure satisfactory customer service. The choice of delivery time slots has to balance marketing and operational considerations, which results in a complex planning problem. We study the problem of selecting the set of time slots to offer in each of the zip codes in a service region. The selection needs to facilitate cost-effective delivery routes, but also needs to ensure an acceptable level of service to the customer. We present a fully automated approach that is capable of producing high-quality delivery time slot offerings in a short amount of time. Computational experiments reveal the value of this approach and the impact of the environment on the underlying trade-offs.
Subject: e-grocery; home delivery; time slots; vehicle routing; continuous approximation; integer programming
Identifier: http://hdl.handle.net/1959.13/937752
Identifier: uon:12612
Identifier: ISSN:0041-1655
Language: eng
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